Delivery Policy

Where do we deliver to?

HomeRuby can facilitate delivery to any North American, European and Australian address. If the address is outside major metropolitan areas, we will organise a specialised quote and provide an estimate for delivery.

How do we deliver our furniture?

HomeRuby provides a “white glove” delivery service to our customers. This team of specially trained movers are equipped to handle all products with the care they deserve and require. The moving team will unpack the products for inspection, and take packaging away.

The moving team will also take care of everything including freight related issues (insurance cover, loss and damage).

Please note that HomeRuby requires that all products are paid in full before delivery can be arranged.

Where are items located?
Items ship from Shenzhen, China and Hong Kong.

What is your lead time?
Most orders are received in 2-3.5 weeks from order to delivery.
Add a few more days for custom length orders and up to 2 weeks for colour changes.

I need an item by a certain date!
Though we try our best to accommodate deadlines, we cannot guarantee arrivals by a certain date. As soon as the parcel leaves our doors, it is in full discretion with the courier company to deliver your order timely. We ask that you purchase well ahead of your deadline to avoid any unexpected delays.

If the order did not arrive by a certain date, we cannot refund an order while it is in transit. The order will need to be returned to us in order to process a refund.


ADDRESS / DELIVERY ISSUES
In cases where there are issues with the address or delivery, the recipient will be required to help coordinate with the courier on resolving shipment issues. This may also involve the recipient picking up the parcel at the courier’s office. We do our best to liase with the courier, but due to varying timezones and different languages, the problem is resolved much more quickly with the recipient’s involvement.


NON DELIVERIES / RETURNED DELIVERY
If a delivery is returned due to issues with the address, or if the recipient is not present for delivery and the parcel is returned to us, there will be a shipment fee to redeliver the parcel - this will be calculated and communicated before resending.

If the customer decides that they would like a full refund instead, a refund can be issued only when the returned parcel is received and the original postage costs to send the parcel will be deducted from the purchase price.

How much does shipping cost?

We offer free shipping to the U.S.A, Canada, U.K, and Australia and a few other countries for all small lighting (under 16in or 40cm) in orders above $150. Any other countries and order sizes please refer to the shipping costs below. All prices on our website are quoted in US dollars.

UNITED STATES AND CANADA

FREE shipping to any order above $150, under 16in / 40cm .

Shipping with Express courier: DHL/Fedex/UPS.
Orders are typically received in 2-3.5 weeks from date of order.

For any order below $150, please refer to the following shipping rates:

Large chandeliers incur an additional $150 fee.

AUSTRALIA AND NEW ZEALAND

FREE shipping to any order above $150.

Large chandeliers incur an additional $150 fee.

Shipping with Express courier: DHL/Fedex/UPS.
Orders are typically received in 2-3.5 weeks from date of order.

UNITED KINGDOM

FREE shipping to any order above $150.

Large chandeliers incur an additional $150 fee.

Shipping with Express courier: DHL/Fedex/UPS.
Orders are typically received in 2-3.5 weeks from date of order.

** Please note VAT is not included, it will be an extra fee collected by customs

For any order below $150, please refer to the following shipping rates:

GERMANY , BELGIUM , AND THE NETHERLANDS

FREE shipping to any order above $150.

Large chandeliers incur an additional $150 fee.

Shipping with Express courier: DHL/Fedex/UPS.
Orders are typically received in 2-3.5 weeks from date of order.

** Please note VAT is not included, it will be an extra fee collected by customs

For any order below $150, please refer to the following shipping rates:

REST OF EUROPE

FREE shipping to any order above $150.

Large chandeliers incur an additional $150 fee.

Shipping with Express courier: DHL/Fedex/UPS.
Orders are typically received in 2-3.5 weeks from date of order.

** Please note VAT is not included, it will be an extra fee collected by customs

Please refer to shipment costs below for orders under $150:

Zone A: France, Denmark, Austria

Zone B: Italy, Greece, Sweden, Cyprus, Croatia, Spain, Czech Republic, Hungary, Romania, Poland, Norway, Finland, Croatia, Slovenia, Switzerland, Ireland, Portugal, Estonia
0-2kg: $26
2-4kg: $46
4-10kg: $56

UAE United Arab Emirates / Bahrain
0-2 kg: $25
2-3 kg: $35
3-4 kg: $41
4-5 kg: $51
5-8 kg: $75
8-10 kg: $100

RUSSIA
0-1 kg: $28
1-2 kg: $38
2-3 kg: $42
3-4 kg: $50
4-5 kg: $57
5-6 kg: $62
6-10 kg: $65

If your country is not listed please email us sale@homeruby.com and ask for shipping rate to your specific country.

Who pays the import Tax and VAT?

In most cases our parcels pass through customs without VAT payable, However in certain circumstances especially on larger orders, we may need to provide more information to customs and need to cooperate with buyer to provide paperwork. Please be aware that each destination country has different import tax threshold on the value of goods that can be imported into the country before import tax is chargeable. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Are express options available?
All our orders are shipped via express

Average handling time?
Estimated handling time: 3-7 days.
Special items requiring customising may incur an extra 3-4 working days.
Large quantity orders may incur up to an extra 10 days to process/

Shipping exclusions :

We do not ship to the following countries / regions:

• Afghanistan, Armenia, Azerbaijan, Bangladesh, Bhutan, Cambodia, Georgia, India, Indonesia, Hong Kong, Iraq, Israel, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Mongolia, Nepal, Oman, Pakistan, Philippines, Sri Lanka, Tajikistan, Turkey, Turkmenistan, Uzbekistan, Vietnam, Yemen, American Samoa, Cook Island, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Palau, Papua New Guinea, Solomon Island, Tonga, Tuvalu, Vanuatu, Wallus and Futuna, Western Samoa, Albania, Bosnia and Herzegovina, Montenegro, Serbia, San Marino.

• All African Countries
• All South American Countries.